FAQ's

We provide international shipping on all our items. However, for security reasons, we are unable to deliver items to locations that are within military zones.

All items are shipped overseas by mail service. When you've processed your order, we send it to the shipping company where it will be completely handled by them. When the order arrives in your country, it will be handled by your country's postal service. If necessary, please contact your local post when the order reaches your country.

Your orders are shipped from our various international warehouses. Our items are distributed using multiple fulfillment centers in order for them to reach you faster. This means orders consisting of multiple items may be shipped individually. One item may get to you before the next. If you don't receive all of your items at once, please don't panic, they are on the way.

The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize. The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our returns policy for when these might be applicable to shipping situations.